Dedicated local support
We operate a dedicated service desk, based around the ITIL framework, with experienced support consultants available to answer your enquiries – by phone, by email or online.
Each support request is logged on a support system which records information about the company, caller, date, time, query, severity, solution and all relevant information, allowing us to proactively track and manage all support incidents.
Key features of our support service include:
• Dedicated service desk available to take your call during office hours
• Multiple language support across multiple time zones
• 24/7 online incident tracking and logging
• Access to patches and product updates.
With our SaaS option, customer support is extended to the hardware and operating environment too. We take responsibility for managing, securing, monitoring and servicing all hardware and software needs allowing you to concentrate on getting the best out of your investment in Talentia.